Preparing Team Leaders and Supervisors for a Successful transition to Line Management
This program assists Team Leaders and Supervisors how to better understand how to take on a management approach in dealing with supervising staff and dealing with customers.
The program has two parts
Monitor Workplace Operations (D1) and Coaching Others (D2)
The second part is optional for those who select to build on the face to face component by enrolling into the ONLINE CMAA Leadership & Management Program to undertake a number of recommended units listed below.
Enrol into the face to face component with the CMAA and learn how to:
+ Identify monitor and evaluate staffing levels for efficiency and service
+ Align workplace operations with the Club’s goals and quality assurance principles
+ Identify emerging problems and solutions to apply prompt resolution
+ Provide feedback to management on how to improve procedures and systems
+ Assess workloads
+ Delegate duties to line staff in a professional objective manner
+ Learn the techniques on how to coach others
+ Identify performance problems
+ Identify the need for coaching
+ Prepare coaching sessions
+ Conduct coaching sessions
+ Follow up on coaching sessions – the HOW, WHEN and WHY