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ESSENTIAL IR TOOKIT - Handling Difficult Conversations at Work

The Essential IR Toolkit for Managers - Handling Difficult Conversations at Work

 Course Outline

 No one enjoys having difficult conversations and they are one of the most unpleasant aspects of being a Manager.

 Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment.

 In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.

 Don't miss out!

 Course Delivery

 This comprehensive course is facilitated via an interactive webinar.

 CMAA Members & CMDA Affiliates earn 5 points for successful course completion.

Course Overview

Online
Duration
1-Day
60 MIN
Suitable For
No one enjoys having difficult conversations and they are one of the most unpleasant aspects of being a Manager. Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment. In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.
Cost
Members: $25
Non Member: $25

ACCM Points

CMAA Members and Affiliates attending will earn:
5 ACCM POINTS

Why do your
training with
the CMDA?

  • Discounts for members
  • Club specific courses
  • Training for all levels of club staff
  • Trainers are experienced hospitality managers
  • Training courses are both in person or online
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