The Essential IR Toolkit for Managers - Handling Difficult Conversations at Work
Course Outline
No one enjoys having difficult conversations and they are one of the most unpleasant aspects of being a Manager.
Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment.
In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.
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Course Delivery
This comprehensive course is facilitated via an interactive webinar.
CMAA Members & CMDA Affiliates earn 5 points for successful course completion.