Clubs have always had a mix of experienced and new-to-industry employees.
One of the best training settings available to clubs has been for the experienced employees to lead, mentor and assess the skills of the less experienced employees.
But what, if any, formal training have the ‘trainers’ in your club actually had? Do they really know how to recognise a skill deficit in the workplace, guide employees to a better standard of performance and meet the training objectives of the club?
Undertaking this course, participants will explore key concepts of conducting training, learn how to develop training programs, identify performance issues and follow up with assessment of skills demonstrated on the job.
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